Attract and Retain
more Customers
Make the days of tedious waiting in long lines a thing of the past! Wavetec’s WhatsApp Queuing solution offers a seamless, frictionless and contactless queuing experience, geared towards enabling you to optimise your customer experiences.
Smart Virtual Queuing For The Modern Customer
Automate, Digitize and Transform Your
Customer Journey with Spectra
WhatsApp Queuing is powered by Spectra, an enterprise queuing software that seamlessly integrates with all available applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.
Spectra will change the way your business operates. We put you in central control of your customer experience with real-time actionable insights, dashboards and reporting.
Why Choose WhatsApp Queuing?
This ticketless, single line queuing system is a cost effective means to managing queues in the fairest and fastest way
Manage Effectively, Monitor Exceptionally
WhatsApp Virtual Queuing arms your management with the relevant tools needed to reduce customer wait times, increase employee efficiency and business productivity while enabling a memorable customer experience
QR Enabled Customer Journey
An arriving customer can use their smartphones to scan the QR code. A designated chat is opened with your management and the user begins conversing with the system. The queue has been joined!
Appointments
Customers can also take appointments using WhatsApp. With two way message capabilities, the platform shares and books calendar, service and appointment details and slots, respectively, and in real time. Custom reminders can also be scheduled using the platform.
Customer Feedback
Integrated with Wavetec’s customer feedback solution, the platform lets you design surveys to discover your customer’s true voice. Our solution provides various templates and ensures your survey is tested, keeping your feedback results robust.
Notification & Alerts
Get instant push notifications of your position in the queue. Calendar notifications can also be configured and alarms can also be set to ensure you don’t miss your slot. Businesses can configure notifications based on actions taken, issuance of ticket, change in queue position, no show, cancellation, appointment, frequency and much more.
Endless Marketing
Integrating with Wavetec’s Ad platform, businesses can manage and customise promotional messages, announcements, discounts and much more, thereby connecting your customers at a deeper level with your brand.
Analyze
Gather insights from a range of dashboards and reports courtesy of our Spectra reporting platform. Uncover trends and identify opportunities to improve the customer experience.
FAQs
What is a WhatsApp queuing system?
WhatsApp queuing is an online queuing solution powered by the popular messaging application, WhatsApp
How does a WhatsApp queuing system work?
Customers scan a QR code, or message a displayed number to open a WhatsApp chat with the business. A chat bot answers questions pertaining to their visit, and are issued a ticket securing their place in the queue. They receive updates via WhatsApp.
Why do you need a WhatsApp queuing system?
WhatsApp Queuing is easy-to-install, user-friendly and simple to onboard both digital and non-digital clients. It guarantees contactless virtual queuing and customer satisfaction.