Milwaukee Brewers Hit a HomeRun with Wavetec’s UNO-Q Queuing System

We’re thrilled to announce the successful implementation of Wavetec’s UNO-Q call-forward queuing system at the merchandise shop for the Milwaukee Brewers baseball team in Wisconsin, USA. With over two million fans attending games each season, the Brewers have a dedicated fanbase. 

The UNO-Q Plug-n-Play system is changing the way fans shop for their favorite team gear. This advanced queuing solution is designed for quick and easy installation, enabling staff to serve 30% more customers per hour. By reducing wait times and enhancing efficiency, the system ensures fans spend less time in line and more time enjoying the game.

The system, powered by the Donatello Digital Signage Player, enhances the customer experience with dynamic displays showcasing special offers. Its calling system efficiently manages queues, directing customers to service counters on a first-come, first-served basis, allowing service agents to handle up to three lines simultaneously. 

Featuring robust notification capabilities with audio and visual alerts, UNO-Q ensures a smooth flow of transactions, minimizing confusion. It can manage up to 16 counters, expandable to 32 with cascading mode, guaranteeing swift and efficient service, even during peak times.

With our queuing solutions, the Milwaukee Brewers merchandise shop is equipped to handle peak hours with ease, ensuring every fan gets the attention they deserve while streamlining operations for staff. At Wavetec, we’re proud to be at the forefront of innovation in queue management, and we look forward to continuing to partner with businesses in the sports industry to elevate their customer experiences to new heights.