Liberty Regional Health Center Enhances Patient Experience with Wavetec’s Queue Management Systems

Liberty Regional Health Center is partnering with Wavetec to install our queue management systems within their waiting rooms. This latest implementation marks a significant step forward in enhancing the overall patient experience and operational efficiency at the center. Efficient patient flow is not just crucial for delivering quality healthcare, but also for alleviating the workload of healthcare professionals. 

Our floor standing ticketing kiosks are highly customisable and can be uniquely tailored to your customer journey and to the needs of the health center. It has flexible options for services, sub-services and languages to ensure convenience and accessibility.​​ The Wavetec Ticketing Kiosk streamlines patient check-in by allowing quick service selection and ticket issuance, significantly reducing wait times. It enhances service management by efficiently organizing patient flow, ensuring timely and appropriate care. With less time spent waiting and more time focused on receiving care, patient satisfaction levels will increase. Additionally, the automated system increases operational efficiency by reducing the administrative burden on staff, enabling them to dedicate more time to patient care.

Patient waiting time analysis is crucial for healthcare providers to manage effectively, as long wait times lead to patient dissatisfaction and can impact healthcare outcomes. Implementing efficient queueing solutions and using technology such as queue management systems can significantly improve patient flow, reduce overcrowding, and enhance overall patient satisfaction. By continuously exploring innovative solutions, hospitals can create a more patient-friendly environment, leading to better outcomes and a more efficient healthcare system.