Headquartered in Jeddah, Nahdi Medical Company is one of the biggest retail pharmacy chains in Saudi Arabia, with almost 1000 branches in 145 cities nationwide. As a ‘community’ pharmacy, they take it upon themselves to both supply medical supplies and educate their customers on health issues, their awareness and prevention.
Their clientele spans across various demographic groups, as they cater to the medical needs of all those who trust their services – especially the large immigrant working population that lives there.
And in light of the current health climate, they are also amongst healthcare pioneers in facilitating virtual and contactless queueing for their customers, using Wavetec’s WhatsApp Queueing solution.
Phase One
The first phase began with the deployment of Wavetec’s classic Queue Management package, which included:
- 17” Ticket Dispensing kiosk with a dual printer
- LED displays for the waiting area
- Web TSUs
- Spectra Reporting and Dashboard solutions
These were installed in over 10+ branches initially, including 2 each in Jeddah and Riyadh, as well as in Taif and Madinah.
Phase Two
With the outbreak of Covid-19, and the pressing need for a socially distanced and occupancy-limit adherent solution. Wavetec’s latest offering was pitched to them and it fit so well with their goals and aims, that an increasing number of branches nationwide are now to be outfitted with WhatsApp Queuing and its integrated Spectra Reporting and Dashboards solution in the near future.
An added Customer Feedback solution ensures that there is a direct line of contact between Nahdi and their clients. The analysis of this data can aid in optimizing resource allocation and addressing concerns.
