AlMoosa Covid-19 vaccination centre
Covid-19 hit the Kingdom of Saudi Arabia hard, and led to the government introducing Expanded Testing, setting up testing centres and approving and rolling out vaccines. They have already administered over 780,000 doses, and the success of this measure can be attributed to flexibility in management, as with drive-thru vaccine centres.
Since 1996, AlMoosa has been a leading and integrated health care provider in Al-Ahsa, KSA. With the outbreak of the pandemic, it only made sense that a trusted institution take on the responsibility of vaccination drives.
Concerns
In collaboration with the Ministry of Health, the centre is to be set up in a college building close to AlMoosa hospital. Proximity being in their favour, there were still concerns regarding:
- Staff and visitor safety
- Social distancing and occupancy limits
- Ease of installation and of use
Solutions
After having consulted with Wavetec’s team of queue management experts, they decided to deploy our classic Queue Management package. This includes:
- A 10” Ticket Dispensing kiosk with dual printer
- Donatello LED display and media player
- Spectra Reporting and Dashboards
- Web TSUs
Customer Journey
Having booked an online or on-call appointment, the customer arrives on site and engages with the kiosk. They select the first or second dose of the vaccine based on their status, and then wait in the waiting area until their turn is called.
