Best Timing for Getting Customer Feedback
Customer feedback is mostly associated with satisfaction or service quality surveys; however, this outlook emphasizes costs rather than the real…
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Phrase of the Year: Business Innovation
In the last few years, the use of a single concept has been massively increasing in the business world; business…
How B2B Marketing Emotional Connections Build Strong Brands…
It has been debated by many that branding has no importance in b2b marketing because b2b companies focus on making…
Customer Engagement – Choose Your Own Adventure
Fully understanding the meaning of customer engagement and its application in the Customer Service Area is one of the main…
Customer Service & Shop Experiences: Stories in the…
What is the worst part of waiting? Knowing that what you came for will take 5 minutes but you end…
How CSR Promotes Industries
No longer is the term CSR, ‘Corporate Social Responsibility', a peculiar term amongst businesses. Corporate social responsibility is about the…
Advertising Opportunities with Digital Signage Technology
Have you ever noticed the swapping content on these vibrant displays on streets, retail stores, healthcare, or banks..? This is…
Economics of the waiting game!
Managing and organizing the waiting lines have become a challenge for today’s managers. The managers must mind the challenge…
Innovation and Strategy
In This Blog: Why are innovation and strategy so important for modern businesses? What are their benefits? Examples of solutions…