احسب عائد الاستثمار من الاستثمار في حلول الانتظار والخدمة الذاتية لدينا تعرّف أكثر
أطلق العنان للإمكانات الكاملة لحلولنا!
احصل على عرض توضيحي مجانيConsum Cooperativa Valenciana is a leading supermarket retailer and the largest cooperative of the Spanish Mediterranean area since 1975. Today it has over 790 stores and 3.5 million customers, all of whom are provided the best of quality, variety, service and price!
Long waiting times have been identified as a significant concern for 60% of customers, while 75% of retailers report customer losses attributed to wait-related issues.
To address these industry-wide challenges and uphold their commitment to providing the best service and quality, Consum has set the following objectives:
Consum aimed to accomplish these goals by implementing an integrated queuing solution, seamlessly connecting with their back-end systems and weighing scale as needed.
The goal was to not only streamline customer queues but also provide comprehensive data control, enabling them to make significant service improvements.
To address the aforementioned concerns, Consum deployed the following modules:
The goal of these deployments was to enable real-time monitoring of service performance and facilitate the implementation of changes and improvements.
The solution implemented by Wavetec streamlines customer flow, allowing customers to shop while waiting for their meat order. It also enhances the efficiency of the teller in the meat department with a customized interface that enables them to weigh the meat, select the meat type, calculate the cost, and even call the next customer.
Wavetec’s solution has been installed in 500 Consum sites! Clients acquire a ticket for the deli counters from the self service kiosk or from the mobile application, and this secures them a virtual place in the queue for the deli counters. They continue shopping in other sections, checking the signage screens or the mobile application for updates and notifications of when their turn is approaching or being called. They will then approach the deli counter to be served.
Consum’s adoption of Wavetec’s solution delivers remarkable advantages:
Consum’s journey demonstrates how innovative technology creates a win-win scenario for both customers and businesses. Consum has raised the bar for service quality and operational efficiency through data-driven insights and efficient queue management.
As they continue to excel in providing exceptional service, the case of Consum serves as an inspiration for businesses seeking to enhance customer experiences, boost profitability, and embrace sustainability in the digital age.