MTN Nigeria Chooses Wavetec for Digital Branch Transformation

MTN Nigeria, Africa’s largest mobile telecommunications provider, has partnered with Wavetec to launch its first-ever digital branch. With over 70 million subscribers, MTN sought to revolutionize customer service by reducing reliance on human agents and offering self-service kiosks for essential tasks.
Wavetec deployed cutting-edge self-service kiosks, enabling customers to access services like sim issuance, sim replacement, KYC, cash deposits, withdrawals, and more. Integrated with MTN’s web systems, the kiosks allow customers to perform transactions beyond working hours, enhancing operational efficiency.
This collaboration marks a key milestone in MTN Nigeria’s digital transformation journey, positioning the telecom giant as a leader in innovation and customer-centric solutions.