With self-service banking solutions in place, data shows that 63% of customer transactions now occur after banking hours—highlighting the growing demand for 24/7 access.
Banking outside standard hours has become a game-changer through self-service banking in enhancing customer satisfaction and operational efficiency. With more customers turning to banking services after work hours, the role of self-service machines—such as cash deposit machines and cheque deposit kiosks—has never been more critical. These solutions allow banks to meet customer demands while streamlining internal operations.
Take a look at how after-hour banking can transform your customers’ banking experience.
Round-the-Clock Banking
Customers expect more flexibility than ever before. Round-the-clock banking allows them to manage their finances when it’s most convenient—whether it’s early in the morning or late at night.
Let’s say one of your most frequent customers is a shop owner who’s spent a long day serving customers and handling cash. At the end of their busy day, they need to deposit the money they’ve collected—but they can’t make it to the bank during regular hours. Instead of waiting until the next day or rushing to beat closing time, they can simply use Azimut’s cash deposit machine (CDM) or a cheque deposit kiosk available 24/7 at your bank.
This kind of flexibility doesn’t just meet customer expectations—it sets your bank apart as one that values their time and priorities.
Fewer Crowds, Better Service
After-hour banking plays a significant role in reducing branch congestion, particularly during peak hours. By offering services outside traditional banking hours, customers can avoid the long lines and crowded branches that often lead to frustration. Even during the busiest times of day, self-service banking machines help manage traffic by directing routine transactions outside the branch environment, ensuring smoother operations.
In fact, 75% of customers prefer self-service options to save time, and offering these solutions improves customer experience and allows bank staff to focus on delivering more personalized, value-added services. Customers who need in-person assistance benefit from a more relaxed, efficient environment, while routine transactions are handled through self-service solutions.
Service Beyond Banking
The role of after-hour banking extends far beyond basic deposits and withdrawals. With the help of self-service machines, a variety of services that go beyond traditional banking functions. For instance, bulk cash deposit and cheque deposit solutions allow customers to handle bulk transactions at their convenience—anytime, day or night. These services are particularly valuable for businesses managing large volumes of cash or cheques, helping them streamline their operations without the need to visit a branch during work hours.
These value-added features enhance customer experience and stand out by providing a reliable, comprehensive suite of banking services that goes beyond the constraints of normal operating hours. What’s more, the investment in self-service machines can be fully paid off in just 14 months, making them a smart financial move that quickly boosts your bottom line. In fact, banks reported a 30% reduction in operational costs.
Focus on What Matters
Banking after traditional hours empowers banks to streamline operations and focus on what truly matters. Automating routine tasks such as cash and cheque deposits reduces operational overhead and allows staff to take on more meaningful roles that enhance customer relationships.
Moreover, self-service machines provide valuable data on customer interactions—highlighting peak transaction times, frequently used facilities, and emerging service trends. These insights enable banks to fine-tune their strategies, optimize resources, and deliver a more seamless and personalized banking experience.
This kind of flexibility doesn’t just meet customer expectations—it sets your bank apart as one that values their time and priorities.
Ready to get ahead of the competition and make banking easier for your customers? Visit our website to learn more about the self-service banking solutions available to transform your bank—and discover how embracing after-hour banking can help you stay ahead of the curve.
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