Features – Spectra Queue Management
Customer Journey Designed for an Omni-channel world
Spectra is the perfect queuing software for all your customer flow needs. Spectra seamlessly connects with online appointment scheduling, visitor management and digital signage functionality.
Managing Customer Interactions at all levels
Your customer’s journey starts with your very first interaction. Whether it is mobile, SMS or digital, Spectra helps you deliver exceptional customer experiences.
Seamless journey
Enable your customers to seamlessly generate a ticket to join a queue for a service.
Retain & engage the customer footfall
Provide intelligently calculated and tailored wait time updates to your customers through SMS, WhatsApp and smartphone interfaces.
Real-time alerts, analytics & dashboards
Customizable alerts & notifications will update branch managers, head office or regional teams enabling them to meet company wide KPI thresholds.
Manage Customer Influx
Centrally manage the entire branch from a single device by a branch manager, or enable staff to log in from any device.
An entirely virtual customer experience
Spectra Ecosystem Designed for a Connected World
The easiest and the most sophisticated queue management software
Virtual Mobile Ticketing
Allow your customer to queue virtually using their mobile device giving them an option to connect with your business regardless of location.
SMS, WhatsApp & Push Notifications
Communicate with your customers via SMS, WhatsApp & in app notifications for a seamless customer journey.
Voice Announcements
Keep your customers updated through audio with efficient direct information
Display & Signage Content
Centrally capture real time data and feed it through your marketing platform and in store digital display content management systems.
Security & Monitoring
Security in today’s world is of paramount importance. Spectra is built from ground up to keep your queuing and customer journey data safe! Wavetec’s solutions are rigorously tested and developed on the most sophisticated and secure platforms.
Certification and Integrations
Vulnerability Assessments
Certifications by Accredited Labs
Certifications
Integration
Core Banking Integration
Designed to deliver great customer experience & proven results
Globally more than 2 million people pass through our customer
experience solutions, daily.
3 dashboards your Bank needs for smooth and successful customer flow management
Go where your customers are: data from self service deployments
Wealth in Public Health – a case for healthcare management solutions
Enter the arts of the ‘New Normal’, freshly digitised with self-service, crowd management solutions