These installations were comprised of an entire ecosystem of Wavetec’s queue management solutions such as touch screen kiosks, counter display units and Donatello digital signage solution.This solution enabled to easy navigation and enhancement of customer journey when visiting a service center. Queue management system installed is now integrated with Samsung’s existing system coupled with Wavetec’s reporting database to display real-time queue information.

With Wavetec’s Queue Management System installed, Samsung now experiences a clear and visible flow for their customer’s coupled with real-time reporting mechanisms, thus reducing uncertainly and increasing operational efficiencies.