Wavetec Queue Management System take customer flow management to an entirely new level. eQ tunes up your waiting area so that your clients have a pleasant experience throughout by offering them a hassle-free and personalized service.
The eQ system is practical for facilities that require managing physical queues dynamically like embassies, airports, immigration centers or those with 'dispersed queues' to allow customers the freedom to browse while waiting for their turn for example super markets; and yet others that want their customers to catch a breath before serving them like banks, hospitals etc. - eQ system is sure to speed up service time, reduce frustration, enhance customer experience and ensure fair service.
This systematic approach towards crowd management gives more control to the front-end personnel, thereby empowering them to ensure dedicated service. eQ's state-of-the-art Reporting Engine equips management with valuable information to measure their staff performance against service standards for continuous improvement.
eQ's audio component for announcement, flexibility in choice of language and content management allows for in-store promotions and better customer guidance. Delighted customers, empowered employees and informed management - all translate into increased revenue for your business.
